Cancellation and Refund Policy

Cancellation and Refund Policy

At DavaXpress, we aim to provide a hassle-free experience for our customers. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation Policy

1.1 Cancellation Before Dispatch

• Orders can be canceled before they are dispatched by contacting our customer support team.
• If canceled before dispatch, a full refund will be processed to the original payment method.

1.2 Cancellation After Dispatch

• Once an order has been dispatched, cancellation is not possible.
• In case of issues such as incorrect product delivery or damage, you may be eligible for a return and refund.

1.3 Lab Test Cancellation

• Lab test bookings can be canceled up to 24 hours before the scheduled test.
• If canceled within the stipulated time, a full refund will be issued.
• Cancellations made after 24 hours will not be eligible for a refund.

2. Refund Policy

2.1 Refund Eligibility

Refunds are applicable under the following conditions:

• Incorrect Product Delivered – If you receive a product different from what you ordered.
• Damaged or Defective Products – If the product is damaged during transit.
• Expired Medicines – If you receive medicines that are past their expiry date.

2.2 Non-Refundable Items

Refunds will NOT be issued for:

• Opened or Used Medicines – Once a product is opened, it cannot be returned.
• Cold Storage & Temperature-Sensitive Products – These are non-returnable for safety reasons.
• Lab Tests Conducted – If a lab test has already been performed, it cannot be refunded.

2.3 Refund Process

• Once your return request is approved, we will process the refund within 7-10 business days.
• Refunds will be credited to the original payment method (bank account, UPI, credit/debit card, or wallet).
• If paid via Cash on Delivery (COD), the refund will be processed as a store credit or bank transfer upon request.

3. How to Request a Cancellation or Refund?

• Contact Customer Support: Email us at support@davaxpress.com or call our helpline.
• Provide Order Details: Share your order number, issue details, and supporting images (if applicable).
• Processing Time: Once approved, the cancellation/refund will be processed as per the timelines mentioned above.

We value your trust and strive to ensure a smooth shopping experience. For further assistance, feel free to reach out to our support team.