Refund and Returns Policy

Returns Policy

At DavaXpress, customer satisfaction is our top priority. We strive to ensure a smooth and hassle-free shopping experience. Below are our policies regarding returns:

1. Eligibility for Returns:

   • Returns are applicable only for products that are damaged, defective, or incorrectly delivered.
   • Returns must be initiated within 7 days of delivery.

2. Conditions for Returns:

   • The product must be unused, unopened, and in its original packaging.
   • Medicines that require cold storage or have a limited shelf life are not eligible for return.

3. Return Process:

   • Contact our customer support team via email or phone to request a return.
   • Provide your order details and reason for the return.
   • Once approved, we will arrange a reverse pickup or guide you through the process.

4. Non-Returnable Items:

   • Products that have been opened or tampered with.
   • Lab test bookings and services.

Refund Policy

1. Refund Eligibility:

   • Refunds are applicable only for returned products that meet the return criteria.
   • Refunds for canceled orders will be processed if the order was canceled before dispatch.

2. Refund Process:

   • Once the returned product is received and inspected, the refund will be initiated.
   • Refunds will be credited to the original payment method within 7-10 business days.

3. Lab Test Refunds:

   • Refunds for canceled lab test bookings will be processed if canceled at least 24 hours before the scheduled test.

4. Partial Refunds:

   • In cases of partial returns, refunds will be issued only for the returned items.