Shipping and Delivery

At DavaXpress, we are committed to delivering your orders promptly and safely. Here’s an overview of our shipping and delivery policy:

1. Shipping Areas

• We deliver to most cities and towns across India.
• Certain remote areas may have limited service availability.

2. Shipping Charges

• Free shipping on orders above ₹500.
• A nominal fee of ₹50 applies for orders below ₹500.

3. Delivery Timeline

• Standard delivery: 2-5 business days from the order confirmation date.
• Lab test reports: Delivered electronically within the specified timeframe.

4. Order Tracking

• Customers can track their orders through the “My Orders” section on our website.
• A tracking link will also be shared via email/SMS upon dispatch.

5. Delayed or Failed Deliveries

• Delivery timelines may vary due to unforeseen circumstances such as weather conditions, strikes, or logistical delays.
• If an order is not delivered, please contact our support team for assistance.

6. Undelivered Orders

• If a delivery attempt fails due to incorrect address details or the unavailability of the recipient, the order may be returned to us. Re-delivery will be arranged upon confirmation and may incur additional charges.

7. Exceptions

• Some products, such as temperature-sensitive medicines, require special handling and may have different delivery terms.

For more details, please reach out to us at support@davaxpress.com or call our customer service team.